From Deidre Sewel:

Hello Helpdesk Gurus,

I have put together a info sheet of the most common Helpdesk issues I have seen as of late.  If you can get the initial info listed from the customers then troubleshooting should be fairly straight forward in the future I hope.  

ProTech has a very convoluted PN history so I have also included a copy of the current PN scheme and the location on the share drive.  TUV certificates are also in that file.

G:\product_engineering\ProTech GII TPS MSM SX